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Job Title: Network / System Engineer III
Location: Charlotte, NC
Duration: Contract - 12 months
Pay Range: $70.23/hr (W2)
Job ID: 372432
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Vulnerability Remediation Support Analyst Lead to join our dynamic team. The ideal candidate will have strong experience in ServiceNow Vulnerability Management, vulnerability remediation, and stakeholder leadership and a proven ability to drive domain strategy, resolve remediation issues, and improve processes and automation.
Responsibilities:
- Lead a designated domain within the Vulnerability Remediation Support Analyst team.
- Prepare assigned domains and the enterprise for transition to ServiceNow for vulnerability management.
- Provide strategic leadership across ServiceNow and the domain to influence sustainable change.
- Act as process and data subject-matter expert for vulnerability remediation and patching.
- Deliver support and respond to inquiries through established technology support channels.
- Serve as first-line liaison to Operations and Engineering teams in CTI/APSE GBS for remediation and patching.
- Coordinate with application teams, Information Security, and business stakeholders to resolve remediation issues.
- Identify and drive process and automation improvements within the domain.
- Manage and triage issues related to security vulnerabilities, escalating as needed.
- Oversee programs, coordinate activities across functions, and maintain funding alignment with technology strategies.
Required Skills & Qualifications:
- ServiceNow Vulnerability Management expertise, including configuration and process enablement (3+ years).
- End-to-end vulnerability management and remediation experience (5+ years).
- Ability to communicate and build partnerships with senior leadership.
- Strong stakeholder management, collaboration, and influence skills in a matrixed environment.
- Analytical thinking and data analysis with clear presentation of findings.
- Project management with results orientation and risk management awareness.
- Knowledge of DevOps practices, solution delivery processes, and solution design.
- Adaptability to a fast-paced, fluid environment as a self-starter with learning mindset.
Preferred Skills:
- Bank of America domain experience in a CIO Application or CTI product portfolio.
- Experience with Confluence for knowledge management and collaboration.
- Background in financial management and technology strategy alignment.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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