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Job Title: IT Business Analyst III
Location: Charlotte, NC
Duration: Contract - 13 months
Pay Range: $53.56/hr (W2)
Job ID: 372433
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an IT Business Analyst III to join our dynamic team supporting a Vulnerability Remediation Engineer domain. The ideal candidate will have strong experience in ServiceNow Vulnerability Management, security vulnerability remediation processes, and stakeholder engagement, and a proven ability to lead domain strategy, triage issues, and drive process and automation improvements across complex environments.
Responsibilities:
- Lead a designated domain within the Vulnerability Remediation Engineer team, serving as domain expert for process, data, and stakeholders.
- Prepare assigned domains and the enterprise for transition to ServiceNow, including readiness planning and change influence.
- Provide strategic leadership across ServiceNow and the domain to influence and implement improvements over time.
- Serve as first-line liaison to Operations and Engineering teams in CTI/APSE GBS on vulnerability remediation and patching activities.
- Deliver timely support and guidance through established tech support channels for vulnerability and patching inquiries.
- Identify and prioritize process and automation opportunities within the domain to improve remediation cycle time and accuracy.
- Act as point of contact for application teams, technology stakeholders, service providers, information security, and business partners to resolve remediation issues.
- Coordinate cross-functional activities, manage risks and escalations, and track progress against goals and funding constraints.
Required Skills & Qualifications:
- ServiceNow Vulnerability Management expertise, including process design and transition leadership.
- Hands-on experience with security vulnerability management and patching in large enterprises.
- Strong stakeholder management, communication, and influence skills, including senior leadership engagement.
- Proven project management capability with results orientation and issue triage to resolution.
- Analytical thinking, risk management, and business acumen with financial management awareness.
- Knowledge of DevOps practices, solution delivery processes, and solution design fundamentals.
- Experience collaborating in matrixed, fast-paced environments with strong organizational skills.
- Self-starter with intellectual curiosity and the ability to learn quickly.
Preferred Skills:
- Bank of America domain expertise in a CIO application or CTI product portfolio.
- Experience with Confluence for documentation and collaboration.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
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