Technical Trainer/Instructor

KLC Consulting, Inc.

Requirement for:      Technical Trainer– Tallahassee, Florida

Contact:                     Maggie Manning, , Email:

End Client:                Department of Revenue, Child Support Program (CSP), Capital Circle Office Center (CCOC) Building 2, 2450 Shumard Oak Blvd., Tallahassee, FL 32399

Closes on:                   March 10, 2025 by 9am EST

Project Duration:      End on or about 10/31/2026

Location: The position is located in the Child Support Program office in Tallahassee, FL. Telework is not available for this position.

Background:

The Florida Department of Revenue (FDOR) Child Support Program Operational Procedures and Training team is responsible for developing and maintaining the Program’s instructional material, including procedures, work instructions (user guides), training, forms, and rules.

The Consultant will work with the Child Support Program Operational Procedures and Training Process augmenting current program resources by providing technical assistance and consultation services in support of the development and revision of instructor-led and computer-based training, and other work related to updating the Program’s instructional material for the CAMS Upgrade project.

This position will work and coordinate with agency executive and managing sponsors, technical and functional staff, contractors, and Program operational and support processes.

Required Duties and Responsibilities of Consultant shall include but are not limited to:

·         Develop and revise instructor-led and computer-based training using a variety of instructional methods.

·         Create and edit content for work instructions (user guides).

·         Conduct research and analysis to evaluate system and procedural changes and their impact to instructional materials.

·         Coordinate activities with operational and support processes and the OPT unit team members to ensure documents are accurately and timely created or revised.

·         Coordinate review and approval of training documents with the team leads, Revenue Program Administrators, operational processes, and Program senior management.

·         Identify key information from subject matter experts, existing procedures, work instructions and training materials, course evaluations and feedback documents to create or revise easily understood, engaging instructional material.

·         Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language, and logical content flow to develop creative course content.

·         Follow Department and Operational Procedures and Training unit standards for the development, review, and approval of instructional material.

·         Demonstrate proficiency in the use of training development applications to include but not limited to Power Point and Articulate Storyline 360.

·         Create measurable course objectives, meaningful course interactions and quizzes that align with those objectives.

·         Coordinate with team leads to publish instructional material.

·         Provide quality assurance and technical assistance in the development and revision of instructional materials.

·         Follow established plans and processes. Provide recommendations for updates as requested.

·         Attend and document meetings related to assigned projects. Schedule and lead meetings and provide agendas, presentations and minutes as requested.

·         Convey project information to Child Support Program staff, contractors and other partners as requested, to include sharing specific skills and unique knowledge required to develop instructional material for the Child Support Program.

Submissions should include

1.    Consultant Statement (Appendix 4) (PDF)

2.    Resume Self-Certification (Appendix 5) (PDF)

3.    Resume – Where possible, provide MS Word versions of resume to include:

a.    a description of all applicable qualifications and experience.

b.    evidence of successful completion of all applicable education degree programs and their respective majors and dates of graduation

c.     any completed certifications at the time of a prospective interview, where possible should include Certification type, Certifying body / organization, date of certification, and Certification #.

d.    Resumes should NOT contain any vendor or company logos.

4.    Completion of Required Skills and Education Matrices below.

5.    DMS Resume Acknowledgement (Appendix 6) (PDF)

6.    Consultant References (Appendix 7) (MS Word)

Must Complete the following Required Skills and Education Matrices below

Required consultant experience provided by Contractor, shall include: