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Technical Support

Jersey City, NJ, US • Posted 1 day ago • Updated 1 day ago

Contract W2

On-site

Depends on Experience

Fitment

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Job Details

Skills

Windows
Mac
VLANs
Networking
hardware/software

Summary

Job Title: Technical Support

Location: New Jersey

Duration: 6 - 12 Months Contract

Job Description:

JD USEReady is seeking for a Level II Support:Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.

Qualification:

Level II Support: Advanced Technical & Infrastructure Support

OS Knowledge:Troubleshooting theWindows, system logs (Event Viewer), and advanced macOS terminal commands.
Infrastructure & Networking:UnderstandingVLANs, routing protocols, and managing network hardware like switches and access points.
Server Administration:Basic experience withWindows Server(Group Policy, DNS management) and basicLinuxadministration.
Virtualization:Familiarity with managing virtual machines in environments likeVMware, Hyper-V,or cloud instances.
Root Cause Analysis (RCA):The ability to look past a "fix" to find outwhya problem keeps happening across the network.
Project Management:Managing small-scale upgrades or deployments without constant supervision.
Knowledge Transfer:Writing technical guides and "Knowledge Base" articles for Level I techs to follow.
Hardware Lifecycle: Hardware troubleshooting.
Software Management:Installation, configuration, and routine updates of enterprise applications.
Project Support:Advanced technical assistance for site-wide deployments.

Vimal Charan

Phone: | Mob:

Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: designnj1
Position Id: 8958420
Posted 1 day ago

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