job summary:
We are looking for a technically proficient and customer-centric IT Support Technician to join our frontline response team. This is an onsite position in downtown Nashville.
location: Nashville, Tennessee
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset passwords and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones and iPads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- WiFi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
qualifications:
- Must be able to lift at least 50 pounds.
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Experience with printer administration and troubleshooting
- Active Directory
- Windows and Mac support and troubleshooting
- Troubleshooting video conferencing equipment
- Network troubleshooting experience
- ServiceNow
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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