Team Lead

Farmington Hills, MI, US • Posted 6 days ago • Updated 6 days ago

Full Time

On-site

Up to $40/hr

Ikon Software Services

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Analytics
Forms
IT Management
ITIL
Knowledge Base
Management
Microsoft Certified Professional
Microsoft Servers
Microsoft Windows
Reporting
SOP
Scripting
ServiceNow
Standard Operating Procedure
Team Leadership
Workflow

Summary

Primary point of contact for WCAA technical teams.
Maintain all Standard Operating Procedures (SOP) approved by the Airport Authority.
Maintain ServiceNow Workflows, Forms, Data.
Conduct weekly Team Meeting.
Conduct monthly Management meetings
Service Level Analytics and Reporting.
Track and Report on Customer Survey.
Provide Standard Monthly Analytics and Reporting as available.
Provide Escalation guidance and review.
Identify and Assign Level 1 Scripting Updates.
Identify and Assign Tier 0 Support Updates in ServiceNow knowledge base.

5+ years IT leadership; ServiceNow/SOP expertise; ITIL preferred. "Certified in Microsoft servers, Windows desktops, and Windows-based applications at more than the basic level" target MS-365 Expert/MCSE. Leads 24x7 ops, SLAs, biweekly WCAA meetings, vendor syncs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10335973
Position Id: 10
Posted 6 days ago

Company Info

About Ikon Software Services

A passion for client service is a key element of our culture and our success. Our sole mission is to make our clients successful. You can be assured that when you deal with a team from IKON you will get a team willing to do whatever it takes to ensure your success. We win you win.

Ikon Software Services is a Michigan based SBA certified 8(a) small business focused on providing DevSecOps and Cloud Engineering Solutions to the federal government, non-profit and commercial organizations.

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