Varicent ICM Consultant - Remote / Telecommute

• The Varicent ICM Consultant will support Incentive Compensation Management (ICM) applications by managing production support, system stability, enhancements, and deployments.
• The role requires strong hands-on expertise in Varicent modules, ELT processes, release management, and ITIL-based production support operations.

Requirement/Must Have:

• Hands-on experience with Varicent ICM tools including Composer, Web Reports, Web Forms, Configure, Workflow, Schedule modules, and Pipe Configuration (ELT).
• Experience working as an ICM and ELT consultant in implementation, maintenance, development support, and design projects.
• Experience supporting business queries, ad-hoc reporting, and data extracts.
• Strong experience with release management processes.
• Experience creating specifications, test cases, builds, testing, deployments, and production support.
• Experience supporting production systems using ITIL methodologies.
• Strong troubleshooting and analytical skills.

Experience:

• Experience managing end-to-end production support for Varicent ICM applications.
• Experience monitoring daily and monthly processing cycles.
• Experience resolving data, calculation, and payout-related issues.
• Experience handling SLA-driven incident, problem, and change management activities.
• Experience supporting month-end processing activities, validations, and lock/unlock cycles.
• Experience implementing compensation plan enhancements and workflow improvements.

Responsibilities:

• Manage production support activities for Varicent ICM applications.
• Monitor and ensure successful execution of daily and monthly batch runs.
• Troubleshoot and resolve data integrity, calculation, and payout issues.
• Perform reconciliation between source systems and Varicent outputs.
• Handle incident, problem, and change management tickets within SLA timelines.
• Support month-end compensation processing activities and validations.
• Design and implement enhancements to compensation plans, rules, and workflows.
• Optimize and tune system models to improve application performance.
• Participate in feature development, testing, release management, and deployments.
• Provide ongoing support for business queries and ad-hoc reporting requirements.

Should Have:

• Knowledge of Incentive Compensation Management processes.
• Experience with system optimization and performance tuning.
• Strong communication and stakeholder management skills.
• Ability to work independently in production support environments.
• Experience collaborating with business and technical teams.

Skills:

• Varicent ICM.
• Composer.
• Web Reports.
• Web Forms.
• Configure Module.
• Workflow Module.
• Schedule Module.
• Pipe Configuration (ELT).
• Production Support.
• Release Management.
• ITIL Methodology.
• Incident and Change Management.
• Data Reconciliation.
• Performance Tuning.
• Testing and Deployment.

Qualification And Education:

• Bachelor s degree in Computer Science, Information Technology, Business, or related field preferred.
• Relevant Varicent or ITIL certifications are a plus.