NICE CXone

Remote • Posted 23 hours ago • Updated 23 hours ago
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Configure APIs
  • webhooks
  • and system integrations. Troubleshoot production issues and provide ongoing support. Work with business stakeholders to gather requirements and implement solutions. Perform testing
  • deployment
  • and documentation of developed solutions. Follow best practices for security
  • performance
  • and scalability.

Summary

Job Position: NICE CXone
Job Location : Remote
Job Duration: Long Term Contract

 

Job Summary

We are looking for a NICE CXone and Cognigy Developer to design, develop, and support AI-powered customer service solutions. The ideal candidate should have experience in building conversational AI bots using Cognigy and integrating them with the NICE CXone platform to improve customer experience across voice and digital channels.

Key Responsibilities

  • Develop and maintain AI chatbots and voice bots using Cognigy.
  • Configure and support NICE CXone contact center solutions.
  • Integrate Cognigy bots with NICE CXone and third-party applications.
  • Design conversation flows for customer support and self-service.
  • Configure APIs, webhooks, and system integrations.
  • Troubleshoot production issues and provide ongoing support.
  • Work with business stakeholders to gather requirements and implement solutions.
  • Perform testing, deployment, and documentation of developed solutions.
  • Follow best practices for security, performance, and scalability.

Required Skills

  • Experience with NICE CXone platform.
  • Hands-on experience with Cognigy.AI.
  • Knowledge of REST APIs and web services.
  • Basic understanding of JavaScript or Node.js.
  • Experience integrating CRM or backend applications.
  • Understanding of IVR, Contact Center, and Conversational AI concepts.
  • Good problem-solving and communication skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10198577
  • Position Id: 9021765
  • Posted 23 hours ago
Contact the job poster
Peter Millard

Peter Millard

Recruiter @ Diverse Lynx Llc
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