Senior Service Solution Architect, CSS Global Cloud Solutions

Job Description

Mission

This person will play a crucial role in developing service innovation, optimizing processes, and delivering insights that empower the organization to make informed, data-driven decisions. They are passionate about building and selling service solutions focused on Cloud, SaaS, and AI. They are collaborative and driven to apply their technical skills to real-world applications. This role will contribute to portfolio management and business development of Oracle Customer Success Services offerings for our customers that feature the latest Oracle technologies and capabilities. The Services Architect will ensure that all solutions follow Oracle best practice, show value for customers, correctly describe the solution.

Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, Mathematics, Engineering or related field required; Ph.D. preferred
• Multiple cloud certifications such as Oracle Certifications: OCI Associate Architect, OCI Architect Professional; AWS Certifications: AWS Solutions Architect, AWS Security Specialist, Microsoft Certifications: Azure Security Engineer, Associate, Azure Solutions Architect, Google Certifications: Google Cloud Platform Cloud Architect Certification
• Certification as TOGAF and/or Zachman Enterprise Architect preferred
• Past services experience with Enterprise applications such as Oracle HCM, Oracle ERP, or eBusiness Suite.

Experience

• 15+ years in IT services, including significant direct experience in customer facing and service management
• Proficient with cloud platforms (OCI, Google Cloud Platform, Azure, AWS) and environments on-Premise for Enterprise application operations
• Hands-on experience architecting, deploying, selling or managing enterprise workloads and data migrations on at least two major hyperscaler platforms (AWS, Azure, Google Cloud Platform).
• Past experience implementing, operating, or selling services for enterprise applications
• Prior experience solution and selling AI models to enterprise customers
• Commercial constructs and contract management, including construction of TCO analyses and pricing for complex service offers
• Large scale IT project and program management, including major transformation, migration, and solution deployment projects
• Strong analytical and problem-solving abilities to translate business problems into technical requirements
• Excellent written and verbal communication capability to convey complex concepts to both technical and non-technical audiences

Skills

• Project Management: Experience managed multiple projects concurrently. Developing a plan, deliverables, and timely reporting to executives
• Communications: Significant ability to create compelling presentations and live present programs and customer solutions
• SLAs and Resiliency: Expertise designing and selling resilient solutions. Experience architecting to SLAs and explaining SLAs to customers
• ITIL: Experience with the ITIL model and designing services solutions
• Application Functionality: Experience with SaaS Enterprise application management, such as Oracle HCM, or Oracle ERP
• Cloud Networking: VPCs, VCNs, WAN connectivity, Fastconnect (OCI), ExpressRoute (Azure), Direct Connect (AWS), Cloud Interconnect (Google Cloud Platform)
• Resilience: Ability to analyze and optimize cloud resource allocation, selection of instance types, and storage tiers to balance performance, HA, Business Continuity, and cost in hyperscaler environments
• Structured Data: Oracle Database, NoSQL, MySQL, and other databases
• Data Processing: Thorough grasp of Spark, Kafka, Hadoop, MapReduce
• Data Design: Proficient in handling large datasets, data structures and algorithms for machine learning workflows
• Analytics: Comprehensive predictive, diagnostic and prescriptive analytics skills and usage of relevant tools
• Development Tools: Basic understanding of Python, R, SQL, Java, Langchain
• AI/ML Frameworks: TensorFlow, PyTorch, and GenAI Frameworks like Autogen
• Data Science: Basic understanding of MLOps practices requiring projects, model deployments, data science SDKs, Jupyterlab notebooks
• AI Governance: Understanding of ethical AI and responsible AI practices

Responsibilities

Key Responsibilities

As an individual contributor, this role will provide leadership across the CSS organization and throughout Oracle by demonstrating domain expertise in:

1. Solution Development: Design, build, and sell solutions for data layer architectures, Oracle applications, and AI systems to solve specific business problems and improve workflows. Architect scalable, secure, and automated solutions targeting multicloud and hybrid-cloud environments, ensuring interoperability among Clouds if needed.
2. Service Design: Build repeatable offerings for global customers with mission-critical estates in multicloud enterprise environments. Incubate services from Oracle and partners in prototypes, demos, and package for delivery-ready solutions. Leverage Oracle SaaS and OCI services.
3. Lifecycle Solutions: Create and present customer solutions focused on the full customer lifecycle.
4. Solution Optimization: Design and implement cost-effective architecture, recommending and applying tools and best practices for budgeting, monitoring, and optimizing customer cloud spend across
5. Sales Process: Work with Sales and Presales teams to perform discovery, build service solution, present solutions, and represent the solution in the contracting process.
6. Collaboration: Work closely with cross-functional teams, including architects, product managers, delivery, and business stakeholders, to define project goals and deliver solutions that meet organizational needs.
7. Documentation and Reporting: Document model design, methodologies, and results. Report findings and progress to technical and non-technical stakeholders. Exercise comportment with extremely strong customer-facing presentation and interaction skills at executive management and C-Level. Develop and maintain architecture blueprints, sales guides, and presales best practices for operations.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $52.16 to $95.91 per hour; from: $108,500 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.