Technical Support Technician

RESPONSIBILITIES:
Kforce has an enterprise client seeking a Technical Support Tech I in New Carlisle,IN.

Summary:
As a Data Center Technician supporting Power Ups, you serve as a primary resolver for your support team, bringing comprehensive knowledge of all supported power-up equipment and the ability to troubleshoot and resolve complex hardware infrastructure issues independently. You possess basic to intermediate system administration and scripting skills, enabling you to perform remote administration tasks within a virtual team and automate processes to improve operational efficiency.

As a Technical Support Technician, you will create and maintain thorough documentation on power-up technologies, effectively mentor and transfer knowledge to junior staff, and act as their initial escalation point for technical issues. A strong problem-solver who can innovate and make independent decisions, you work autonomously to resolve most support issues, execute small projects on your own, and partner with your manager to plan and deliver larger local initiatives-all while demonstrating the ability to take direction when given and maintain meticulous attention to detail across all aspects of power-up operations.

REQUIREMENTS:
* Basic electrical experience
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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