IT Support Analyst

PART-TIME + Contract

This Jobot Consulting Job is hosted by: Dawit Demoz
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $25 per hour

A bit about us:

Our client is a technology solutions provider that partners with large organizations to design, build, and support enterprise software applications. The team works in a collaborative Agile environment focused on modernizing existing platforms, developing new features, and improving the performance and reliability of business-critical systems.

This is an opportunity to work on applications that have a real-world impact while collaborating with experienced engineers, analysts, and business stakeholders. The environment values long-term maintainability, clean code, and practical problem solving over chasing the latest trends.

Why join us?

Healthcare coverage
401K
40 hours of sick time
Weekly pay

Job Details

Description

Delivers technical assistance to computer users both local and remote. Answers questions and resolves computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Responsibilities

Provide Help Desk support for end-user and PC issues and requests

Participates in technology projects and implementation

Complete tasks such as hardware inventory, shipping, testing, etc.

Works independently or as a team member on new applications, processes, or projects

Provide the best possible support for customers to reduce end user downtime

Respond to escalated end-user issues

Able to work and make decisions under specific supervision.

Applies practical application of technical principles, theories, and concepts.

All other duties as assigned

Requirements

Bachelor's Degree in Business or Information Technology preferred or Minimum 2 years of experience in Service Desk, Deskside Support. A+ Certification / Experience in Microsoft Office 365 suite a plus.

Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN

Experience with VOIP, networked printers, laptops, and workstations.

Aptitude for following detailed instructions.

Capable of working independently or in a group

Experience troubleshooting and documenting Software and Hardware issues including mobile devices

Proficiency for communicating effectively both orally and in writing, in person and by telephone.

Ability to deliver training to end users, whose technical skills may range from beginner to expert

Knack for immediate self-education in use of new systems and software applications.

Strong customer service skills and technical phone support experience

An understanding of the impact of technology on remotely located end users

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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