Help Desk Analyst

Middletown, CT, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Help Desk Analyst
  • AD
  • Active directory
  • Windows 10
  • Windows 11 Support

Summary

Job Title : Help Desk Analyst

Location: Middletown, CT Day one Onsite

Duration: Long term

  • Must be local to CT or willing to relocate/commute
    Must possess a valid CT Driver s License
    Must be able to drive
    Must be able to lift up to 25 lbs
    Must pass Drug Screening
    Must pass Local, State Police, FBI Fingerprint, and Child Protective Services Background Checks

Key Responsibilities:

  • Provide Level-1 Help Desk support via phone, remote support, and in-person assistance
  • Troubleshoot hardware and software issues
  • Process user account moves, adds, and changes
  • Review and validate user administration forms for completeness
  • Create and modify user accounts following agency procedures
  • Communicate with supervisors, agency staff, and other state agencies
  • Escalate issues when necessary
  • Maintain proper documentation and record retention
  • Deliver excellent customer service and support

    Required Experience:
  • Minimum 1 year of experience in:
  • PC Hardware and Software Installation
  • End User Support (Phone and In-Person)
  • Customer Service

    Preferred Skills:
  • Active Directory Administration
  • User Account Management
  • Windows 10 and Windows 11 Support
  • Microsoft Office 365
  • Device Management
  • Device Imaging
  • Device Troubleshooting

    Required Skills:
  • Active Directory
  • Microsoft Office
  • Strong Verbal and Written Communication Skills
  • Team Collaboratio
  • Learning Agility

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138222
  • Position Id: 8998713
  • Posted 4 hours ago
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