Change Manager

Location: Foster City, CA
Salary: $120,000.00 USD Annually - $150,000.00 USD Annually
Description: Our client is currently seeking a Change Manager

Job Description:

Must Have Technical/Functional Skills

• Experience with Agile delivery
• Understanding of digital/technology transformations
• Experience with enterprise tools like ServiceNow, SharePoint, Jira, Confluence
• Familiarity with organizational psychology or behavior science
• Experience in regulatory/compliance driven industries (e.g., BFSI, healthcare)

Roles & Responsibilities:

1. User Migration Assessment & Planning

• Conduct a detailed analysis of all users impacted by the migration
• Develop a phased user migration plan based on:
• Work closely with global VAP regional leads to:
• Align on migration phases
• Secure buy in
• Finalize timelines aligned with Visa's migration deadlines
• Maintain a comprehensive migration roadmap with dependency mapping, milestones, risks, and mitigation strategies.

2. Regional Stakeholder Engagement & Coordination

• Act as the primary change management contact for one assigned region (NA, LAC, AP, CEMEA, or EU).
• Partner with regional leads to plan and coordinate:
• UAT and testing activities
• Issue tracking and remediation
• Post testing validation
• Ensure clear, actionable communication flows between regional leads, the central project team, and technical teams.

3. Communications & Engagement Management

• Develop and deliver region specific communication plans, including:
• User announcements
• Migration readiness updates
• Policy or feature change communications
• Pre and post migration advisories
• Coordinate creation, scheduling, and execution of:
• Webinars
• Town halls
• User-facing demos
• FAQ sessions
• Build and maintain a clear communication calendar to support timely rollout of updates.

Generic Managerial Skills, If any

• We are seeking a highly organized and proactive Operational Change Manager to lead regional and global change-management activities for a large-scale BI migration program. This role is responsible for user migration planning, stakeholder engagement, communications, training coordination, and end user support across multiple regions.
• The ideal candidate has strong experience in managing complex change initiatives, driving user adoption, coordinating across time zones, and executing structured migration and communication plans at enterprise scale.

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