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Application Analyst

Remote • Posted 12 hours ago • Updated 12 hours ago

Contract W2

2 Years

No Travel Required

Remote

$60 - $70/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Tier 2
Tier 3
ITIL
Health Care

Summary

JOB DESCRIPTION:

The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications for a large, multi-regional Healthcare System

Experience with Clinical 3rd Party Applications (Non Imaging).
Provides incident and problem management support following the outlined ITIL processes
Participates in an on-call rotation to provide 24/7 desktop application support of all back office systems with an advanced understanding of Microsoft Office, collaboration products and other back office applications including functionality and technical architecture
Works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness.
Position requires a self-starter with the ability to work with minimal oversight.

Responsibilities:

Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues
Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages
Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents
Coordinates code changes with appropriate vendor related to desktop application issues
Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91134724
Position Id: 9008172
Posted 12 hours ago

Contact the job poster

Kevin Mangan

Recruiter @ Next Gen IT Inc

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