ServiceNow Lead

Hybrid in Newark, NJ, US • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Configuration Management Database
  • Agile
  • ITIL
  • Scrum
  • Management
  • IT Service Management

Summary

Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
7+ years of hands‑on ServiceNow developmentand administration experience.
Expert knowledge of ITIL‑based ITSMprocesses.
Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
Proven experience leading platform‑levelinitiatives and technical decision‑making.
Excellent analytical, debugging, and problem‑solvingskills.
ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Service Operations Workspace
CMDB/Discovery/Service Mapping
Performance Analytics
SAM/HAM job configuration and optimization
Intune or Workspace ONE integrations
Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.
 Experience in complex, distributed, or public‑sectorenvironments.
Exceptional communication andpresentation skills.
Ability to partner effectivelywith business leaders, engineers, and vendors.
Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91133032
  • Position Id: 9078527
  • Posted 8 hours ago
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BJ

Ben Joseph

Recruiter @ Rapisource LLC
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