Own configuration, maintenance, and optimization of ServiceNow core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management.
7+ years of hands‑on ServiceNow developmentand administration experience.
Expert knowledge of ITIL‑based ITSMprocesses.
Advanced proficiency in JavaScript, GlideAPI, Flow Designer, IntegrationHub, and ServiceNow Studio.
Strong background integrating ServiceNow withenterprise systems via REST/SOAP APIs.
Proven experience leading platform‑levelinitiatives and technical decision‑making.
Excellent analytical, debugging, and problem‑solvingskills.
ServiceNow CSA plus one or more CIScertifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery).
Service Operations Workspace
CMDB/Discovery/Service Mapping
Performance Analytics
SAM/HAM job configuration and optimization
Intune or Workspace ONE integrations
Familiarity with Agile/Scrum methodologiesand CI/CD for ServiceNow.
Experience in complex, distributed, or public‑sectorenvironments.
Exceptional communication andpresentation skills.
Ability to partner effectivelywith business leaders, engineers, and vendors.
Strong organization andprioritization skills; capable of managing multiple initiatives simultaneously.