Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI!
We are looking for a Project Manager – Workforce Management to join our growing team in the United States!
Role: Project Manager – Workforce Management
Location: Remote (U.S.) Candidates must be based on the East Coast or Midwest, with the ability to travel frequently to Illinois (10–25%) based on project needs.
Position Overview
We are seeking an experienced Project Manager to lead complex, enterprise-level Workforce Management (WFM) projects for global clients. The ideal candidate will have strong experience managing cross-functional and global teams, working with third-party vendors, and delivering projects on time, within budget, and to the highest quality standards.
This role requires excellent stakeholder management, vendor coordination, and the ability to drive multiple initiatives from project initiation through successful delivery.
Key Responsibilities
- Lead projects through the full project lifecycle: Initiation, Planning, Execution, Monitoring & Controlling, and Closure.
- Develop, maintain, and execute comprehensive project plans, timelines, budgets, and resource plans.
- Manage project scope, schedules, budgets, risks, issues, and dependencies.
- Coordinate cross-functional and global teams to ensure successful project delivery.
- Partner with Resource Managers and Team Leads to ensure appropriate staffing and resource allocation.
- Manage third-party vendors and ensure contractual commitments are delivered.
- Monitor project health using project management tools and KPIs, taking corrective actions when necessary.
- Identify, assess, and mitigate project risks while managing issue resolution.
- Communicate project status, risks, financials, and executive updates to leadership and stakeholders.
- Manage project budgets exceeding $1M, ensuring financial accountability and forecasting.
- Drive adherence to project management best practices, governance, and quality standards.
- Capture lessons learned and recommended process improvements across the PMO.
Top 3 Must-Have Qualifications
- Proven Vendor Management experience
- Workforce Management (WFM) domain expertise
- Hands-on Project Management experience leading global teams
Required Qualifications
- 7+ years of overall professional experience with 3–5+ years as a Project Manager
- Experience managing enterprise-level projects from initiation through deployment
- Strong experience leading global and cross-functional project teams
- Experience managing multiple stakeholders, including executive leadership and clients
- Strong knowledge of project planning, budgeting, risk management, and change management
- Experience managing project budgets exceeding $1M
- Excellent written and verbal communication skills
- Strong problem-solving, organizational, and leadership skills
- Experience working in Agile, Waterfall, or hybrid project environments
Preferred Qualifications
- Experience in Workforce Management (WFM), HR Technology, Payroll, or Outsourcing industries
- PMP, PRINCE2, or equivalent Project Management certification (or actively pursuing certification)
- Experience with project management tools such as MS Project, Smartsheet, or similar platforms
- Experience working with global clients and distributed teams
Education
- Bachelor''s degree or equivalent professional experience required
- PMP, PRINCE2, or equivalent certification preferred
Travel
- Remote position
- Must be willing to travel to Illinois approximately 10–25% of the time.
- Candidates located on the East Coast or within convenient travel distance to Illinois are strongly preferred.
Benefits:
Why QualityAI?
QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.
Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.
- Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
- Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
- Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
- Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
- Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
- A Competitive pay, the salary range for the role is $100,000 - $110,000 (depending on the experience).
If you like what you have read, send us your resume and let’s start talking!
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