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Network Voice (UCC Tools): Amazon Connect - "Techno Functional Expert"

Seattle, WA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Corp To Corp

12 Months

Travel Required

On-site

$50 - $56/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Amazon Web Services
Network
Process Improvement
Routing

Summary

Role :- Network Voice (UCC Tools): Amazon Connect - "Techno Functional Expert"
Location :- Seattle, WA(Onsite)

 Note: Client is not willing to sponsor any visa.  

Job Description :-

Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives.

12+ yrs of Experience Required

Serve as the primary functional and technical SME for Amazon Connect platform operations.
Define platform strategy, enhancements, and business-aligned transformation initiatives.
Gather and translate business requirements into technical solutions.
Configure and optimize contact flows, routing strategies, and call handling processes.
Lead integrations with CRM, workforce management, and third-party systems.
Collaborate with business stakeholders to improve customer and agent experiences.
Drive platform governance, release management, and change implementation activities.
Conduct impact assessments and recommend process improvements.
Support troubleshooting, root cause analysis, and issue resolution.
Develop documentation, training materials, and operational best practices.

Amazon Connect, Contact Flows, AWS Services, Business Analysis, Integration Design, Stakeholder Management.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: ATTSKJN
Posted 1 day ago

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Imran Khan

Recruiter @ Tekfortune Inc.

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