Amazon Connect - Solution Architect _ Seattle, WA

Role: Network Voice (UCC) Amazon Connect Solution Architect Location: Seattle, WA Onsite Experience: 15+ Years Job Summary Seeking a senior Amazon Connect Solution Architect to design and lead enterprise contact center solutions, working closely with business, product, and engineering teams. Responsibilities Design scalable, secure, and highly available Amazon Connect solutions. Define contact center architecture, IVR, routing, self-service, and customer journey strategies. Integrate Amazon Conn

Role Name : Amazon Connect - Techno Functional Expert Location: Seattle, WA Core expertise :Bridging the gap between corporate business needs and cloud-engineering capabilities to ensure technical solutions drive operational value Responsibility : Translate high-level business goals and customer workflows into technical user stories. Analyze customer service processes and recommend native features to streamline workflows. Define testing strategies and lead User Acceptance Testing (UAT). Design c

Role :- Network Voice (UCC Tools): Amazon Connect - "Techno Functional Expert" Location :- Seattle, WA(Onsite) Note: Client is not willing to sponsor any visa. Job Description :- Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives. 12+ yrs of Experience Required Serve as the primary functional and technical SME for Amazon Connect platform operations. Define platform strategy, enhanc

Role :-Network Voice (UCC Tools): Amazon Connect - "Techno Functional Expert" Location :-Seattle, WA(Onsite) Job Description :- Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives. 12+ yrs of Experience Required Serve as the primary functional and technical SME for Amazon Connect platform operations. Define platform strategy, enhancements, and business-aligned transformation initiativ