Apply Now

Service Delivery Business Analyst

Atlanta, GA, US • Posted 2 days ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Business Operations
Operational Efficiency
Network
Optimization
Process Engineering
Workflow
Service Delivery
Inventory
Finance
DaaS
Invoices
Auditing
Dashboard
Quality Assurance
Performance Metrics
Regulatory Compliance
Incident Management
Management
Issue Resolution
Continuous Improvement
Organizational Change Management
Business Administration
Information Systems
Information Technology
Business Analysis
Process Improvement
Operations Management
Telecommunications
Computer Networking
IT Service Management
Reporting
Analytics
Documentation
ServiceNow
Asset Management
Billing
JavaScript

Business Operations
Operational Efficiency
Network
Optimization
Process Engineering
Workflow
Service Delivery
Inventory
Finance
DaaS
Invoices
Auditing
Dashboard
Quality Assurance
Performance Metrics
Regulatory Compliance
Incident Management
Management
Issue Resolution
Continuous Improvement
Organizational Change Management
Business Administration
Information Systems
Information Technology
Business Analysis
Process Improvement
Operations Management
Telecommunications
Computer Networking
IT Service Management
Reporting
Analytics
Documentation
ServiceNow
Asset Management
Billing
JavaScript

Summary

Location: Atlanta, GA (Local Candidates Only)

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.

Key Responsibilities
Business Analysis

Conduct enterprise-wide business analysis for Telecommunications and Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.

Process Engineering & Governance

Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes.

Inventory & Financial Reconciliation

Reconcile telecommunications and data service inventories against vendor billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.
Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
Create dashboards and executive-level reports.
Analyze trends and provide recommendations.

Quality Assurance

Develop and manage quality assurance programs.
Monitor operational performance metrics.
Identify service improvement opportunities.
Conduct process compliance reviews.

Issue Management

Collect, consolidate, and manage operational issues.
Facilitate issue resolution with vendors and internal stakeholders.
Track corrective actions and follow-up activities.
Maintain issue and risk registers.

Continuous Improvement

Assist with process improvement initiatives.
Develop operational efficiencies and automation opportunities.
Support organizational change management activities.

Qualifications

Bachelor's degree in Business Administration, Information Systems, Information Technology, or related field.
5+ years of business analysis, process improvement, or operational management experience.
Experience with telecommunications, networking, or IT service management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing analysis.

#LI-JS1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 53066
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

3d ago

Job title: Service Delivery Business Analyst Location: Atlanta, GA (Hybrid) Must be local to Metro Atlanta Position Summary: TheService Delivery Business Analystis responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between

Easy Apply

Contract

Depends on Experience

Business Analyst

Atlanta, Georgia

•

2d ago

Must be LOCAL to METRO ATLANTA Position Summary The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delive

Easy Apply

Contract

Depends on Experience

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

3d ago

Must be LOCAL to METRO ATLANTA Position Summary TheService Delivery Business Analystis responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery

Easy Apply

Contract

28 - 30

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

2d ago

Service Delivery Business AnalystLocation: Metro Atlanta, GAWork Arrangement: Hybrid Key ResponsibilitiesAnalyze business processes and gather business/technical requirements.Identify process improvements and support operational governance.Reconcile telecommunications inventory, vendor billing, and asset records.Develop reports, dashboards, KPIs, and executive-level metrics.Monitor service quality, operational performance, and compliance.Track risks, issues, and coordinate resolutions with inter

Easy Apply

Contract

$28.66

Search all similar jobs

More jobs at Sharp Decisions in Atlanta, GA