Senior Change Management Strategist - FILLIP Enterprise Fluency & Adoption

Title: Senior Change Management Strategist - FILLIP Enterprise Fluency & Adoption

Location: Rockville, MD/Hybrid

Duration: 12+ months Contract

Job Description:

The Senior Change Management Strategist - FILLIP Enterprise Fluency & Adoption is responsible for developing and implementing comprehensive change management strategies and adoption programs to drive enterprise-wide utilization of FILLIP (Client Large Language Integrated Platform). This role focuses on moving FILLIP from awareness to active, daily use by creating fluency resources, integration tools, and adoption campaigns that help staff understand how to incorporate FILLIP into their existing workflows. The change strategist will work closely with the Change Management Office, Technical L&D Program Manager and Instructional Designers to ensure learning solutions translate FILLIP capabilities into practical, role-specific applications.

 Responsibilities:

• Develop comprehensive change management and adoption strategy for FILLIP, including readiness assessment, stakeholder analysis, phased adoption approach (awareness, knowledge, confidence, daily usage), and adoption milestones with tracking mechanisms
• Partner with the L&D Program Manager and ISDs to design resources that demonstrate practical application across different business functions and roles to include, workflows, job aids, and scenario-based examples
• Create FILLIP launch and adoption communications strategy, including awareness campaigns, success stories, and regular engagement touchpoints; develop messaging that addresses common concerns and emphasizes value and productivity gains
• Identify and mobilize FILLIP champions across business units; develop toolkits for managers and team leaders to encourage adoption within their teams
• Work with subject matter experts and business leaders to identify high-impact use cases where FILLIP delivers immediate value and develop workflows showing how FILLIP integrates into existing processes
• Partner with L&D Program Manager and ISDs to translate FILLIP capabilities into engaging learning experiences; ensure learning content includes hands-on practice, real-world applications, and confidence-building exercises
• Conduct ongoing pulse checks, surveys, and listening sessions to identify adoption barriers; develop targeted interventions to address concerns related to accuracy, responsible use, integration, or access
• Define adoption metrics and KPIs (utilization rates, user confidence, frequency of use, business impact); monitor adoption progress across business units and provide regular reporting with recommendations for program adjustment