Software Guidance & Assistance, Inc., (SGA), is searching for a
Senior Change Management Strategist - FILLIP Enterprise Fluency & Adoption for a
CONTRACT assignment with one of our premier
Regulatory clients in
Rockville, MD. The Senior Change Management Strategist - FILLIP Enterprise Fluency & Adoption is responsible for developing and implementing comprehensive change management strategies and adoption programs to drive enterprise-wide utilization of FILLIP (FINRA Large Language Integrated Platform). This role focuses on moving FILLIP from awareness to active, daily use by creating fluency resources, integration tools, and adoption campaigns that help staff understand how to incorporate FILLIP into their existing workflows. The change strategist will work closely with the Change Management Office, Technical L&D Program Manager and Instructional Designers to ensure learning solutions translate FILLIP capabilities into practical, role-specific applications.
Responsibilities :
- Develop comprehensive change management and adoption strategy for FILLIP, including readiness assessment, stakeholder analysis, phased adoption approach (awareness, knowledge, confidence, daily usage), and adoption milestones with tracking mechanisms
- Partner with the L&D Program Manager and ISDs to design resources that demonstrate practical application across different business functions and roles to include, workflows, job aids, and scenario-based examples
- Create FILLIP launch and adoption communications strategy, including awareness campaigns, success stories, and regular engagement touchpoints; develop messaging that addresses common concerns and emphasizes value and productivity gains
- Identify and mobilize FILLIP champions across business units; develop toolkits for managers and team leaders to encourage adoption within their teams
- Work with subject matter experts and business leaders to identify high-impact use cases where FILLIP delivers immediate value and develop workflows showing how FILLIP integrates into existing processes
- Partner with L&D Program Manager and ISDs to translate FILLIP capabilities into engaging learning experiences; ensure learning content includes hands-on practice, real-world applications, and confidence-building exercises
- Conduct ongoing pulse checks, surveys, and listening sessions to identify adoption barriers; develop targeted interventions to address concerns related to accuracy, responsible use, integration, or access
- Define adoption metrics and KPIs (utilization rates, user confidence, frequency of use, business impact); monitor adoption progress across business units and provide regular reporting with recommendations for program adjustment
Required Skills :
- Bachelor's degree or equivalent work experience in Change Management, Organizational Development, Communications, Business Administration, or related field
- Minimum 8 years of experience in change management, organizational transformation, or strategic communications roles
- Demonstrated expertise in designing and executing large-scale organizational change initiatives, particularly technology or process transformations
- Experience developing change strategies for emerging technology adoption (AI, machine learning, automation) is preferred
- Excellent skills in developing change narratives, messaging frameworks, and stakeholder engagement strategies
- Strong interpersonal skills; exceptional written and oral communication abilities
- Self-motivated; highly driven to produce results in changing environments
- Strong problem-solving skills and ability to adapt strategies based on feedback and organizational dynamics
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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