Location: Wilmington, DE
Salary: $40.00 USD Hourly - $43.00 USD Hourly
Description: Job Description: Mortgage Customer Communications Specialist Location: Wilmington, DE Employment: ContractPosition Overview We are seeking a
Mortgage Customer Communications Specialist to support customer engagement and communications throughout the mortgage servicing journey. This is a
hands-on individual contributor role focused on developing clear, customer-centric content that helps mortgage customers understand their options, utilize digital tools, and navigate servicing events such as payment assistance and disaster relief programs.
The ideal candidate will have experience in
mortgage servicing, financial services communications, or customer lifecycle marketing, coupled with strong writing skills and the ability to thrive in a fast-paced, evolving environment.
Key Responsibilities - Develop and manage customer-facing email communications for mortgage servicing customers, including:
- Lifecycle campaigns
- Customer newsletters
- Service notifications
- Educational communications
- Create clear, concise communications explaining:
- Mortgage payment options
- Loan servicing processes
- Digital self-service tools and platforms
- Customer assistance programs
- Disaster recovery and hardship assistance offerings
- Partner with digital and web teams to ensure consistent messaging across digital customer touchpoints and website experiences.
- Translate complex mortgage servicing topics into customer-friendly, easy-to-understand content.
- Support the transition of decentralized or legacy marketing functions into a centralized communications and content strategy.
- Manage content creation and execution within an Agile environment using tools such as:
- Collaborate cross-functionally with servicing, compliance, operations, digital experience, and marketing teams to deliver effective customer communications.
- Maintain alignment with brand, regulatory, and servicing communication standards.
Required Qualifications - Bachelor's degree in Marketing, Communications, Journalism, Business, or related field (or equivalent experience).
- 2-5+ years of experience in:
- Mortgage servicing communications
- Mortgage marketing
- Financial services communications
- Banking customer communications
- Strong copywriting and content development experience across:
- Email marketing
- Customer communications
- Digital content
- Lifecycle campaigns
- Ability to simplify complex servicing concepts into engaging, customer-focused messaging.
- Experience working within Agile teams and content workflows.
- Hands-on experience with:
- Jira
- Workfront
- Project management and content approval processes
Preferred Qualifications - Experience supporting mortgage servicing organizations.
- Knowledge of mortgage products, servicing operations, payment assistance programs, and customer support workflows.
- Familiarity with customer journey mapping and lifecycle communication strategies.
- Experience navigating organizational change and building new processes within evolving teams.
- Background in highly regulated industries such as banking, lending, mortgage, or financial services.
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
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