ServiceNow SPM & EA Platform Architect

Job Opportunity: ServiceNow SPM & EA Platform Architect (Contract)

Company: Sesheng LLC

Client Sector: Management Consulting

Project Scope: Green-field Implementation (New Instance)

Location: Remote / Hybrid (As per client requirement)

Duration: Contract 9 months.

Role Overview

Sesheng LLC is seeking a highly skilled ServiceNow Platform Architect specializing in Strategic Portfolio Management (SPM) and Enterprise Architecture (EA). You will join a high-impact team at a premier consulting firm to lead the end-to-end implementation of a brand-new ServiceNow instance for their global end client.

This is a technical leadership role requiring a deep understanding of ServiceNow modules, architectural best practices, and the ability to guide stakeholders through a fresh deployment.

Key Responsibilities

• Architectural Leadership: Lead the technical design and configuration of a "new instance" install, ensuring the platform is scalable, sustainable, and aligned with the end client''s business goals.

• Module Implementation: Drive the hands-on deployment of the SPM (formerly ITBM) and EA modules, including Demand Management, Project Portfolio, Resource Management, and Application Portfolio Management (APM).

• Collaboration: Act as the primary technical liaison between the consulting firm and the end client’s internal teams to ensure seamless integration and workflow optimization.

• Best Practices: Enforce "Out-of-the-Box" (OOTB) functionality wherever possible, minimizing technical debt during the initial setup phase.

• Governance: Define the architectural roadmap for Enterprise Architecture within the platform to ensure data integrity and cross-module visibility.

Required Qualifications

• Certification (Mandatory): Must hold an active ServiceNow Certified Implementation Specialist – Enterprise Architecture (CIS-EA).

• Platform Expertise: Proven experience with at least one full-lifecycle ServiceNow "green-field" implementation.

• Module Mastery: Extensive experience configuring and architecting the SPM and EA suites.

• Consulting Mindset: Ability to navigate the complexities of a three-way partnership (Contractor -> Consulting Firm -> End Client).

• Technical Breadth: Strong understanding of ServiceNow’s Common Service Data Model (CSDM) and how it informs EA and SPM structures.

Preferred Skills

• CIS certifications in Project Portfolio Management (PPM) or Application Portfolio Management (APM).

• Experience with ServiceNow’s latest Tokyo/Utah/Vancouver/Washington releases.

• Excellent communication skills with the ability to translate complex technical requirements into executive-level updates.