The Role: We are looking for talented individuals with business knowledge of the North American and/or European Natural Gas markets and related operations; and with specific working experience with the Allegro CTRM product - as a user, business analyst, implementation/technical consultant, or software engineer - to join our product management team.
In addition to contributing directly to the evolution of ION's core Natural Gas commodities products, you will have the opportunity to interact with internal and external stakeholders to develop a comprehensive understanding of the industry needs, as well ION's CMS portfolio.
The position is for you if you are a forward thinker, have an inquisitive nature, a desire to continuously innovate and work with like-minded people at ION to drive product evolution. Ideal candidates are self-starting, adept at prioritizing multiple tasks, communicative, and enjoy working in a face paced team environment.
Key Responsibilities: - Understand customer and prospect needs through client and project interactions, intracompany feedback, and marketplace research and assessment
- Understand and clearly articulate product implications for current and future customer needs, including product enhancement requests
- Define solutions for targeted market needs and customer specific issues
- Collaborate to develop the product roadmap for the Allegro Gas and other related products and modules
- Drive the product build process through:
- Maintaining the product backlog, defining requirements/epics and collaborating with Development teams to refine user stories and effort estimates
- Defining software release scope, creating functional specifications and use cases, providing continuous feedback to the development team, and reviewing/accepting completed product
- Working with Quality Assurance to develop acceptance test plans
- Execute system and user acceptance tests
- Provide documentation content for release notes, user guides, and knowledge transfer materials
- Demonstrate product capabilities to internal and external stakeholders
- Communicate with customers through user group meetings or individual strategy meetings
- Support RFP process as needed
- Provide product expertise in client meetings and demos as needed
- Assist in creating content for marketing collateral
- Support customer implementation analysis projects through requirements analysis and product recommendations
- Review proposed configurations, integrations, and product customizations
- Provide support to ION consultants remotely or on-site if necessary
- Assist technical support on complex issue resolution where subject expertise is needed to understand and reproduce issues, or when product design in question
- Support client interactions as needed
Required Skills, Experience and Qualifications: - In depth knowledge of:
- North American natural gas trading and pipeline scheduling
- Front/middle/back office business processes
- Physical and financial derivative products
- Risk management
- Accounting
- Market standards and regulatory requirements
- Working knowledge of Allegro CTRM
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to interact with external and internal customers (Sales, Account Management, Professional Services, and Development)
- Intrinsic desire to understand the "why" behind each problem
- Ability to express ideas and concerns clearly, concisely, and logically
- Proficiency in personal productivity tools (Word, Excel, PowerPoint, Vision or comparable)
- Experience with Allegro CMS in an implementation or development role
- Experience working with complementary software and or integrations, such as exchanges, market data providers, and ERPs
- Experience in agile software development practices
- Understanding of technical architecture, frameworks, and database
Benefits: Our total rewards program is designed to support employee well-being and professional growth. We offer a competitive benefits package including a discretionary bonus, paid holidays, a 401(k), and comprehensive medical, dental, and vision coverage. Additional benefits include life insurance, short and long-term disability, Commuter FSA, Family Building Benefits, and more. All benefits are subject to eligibility requirements.
About us: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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