Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.
Responsibilities:
Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance
Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment
Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier
Assist with workstation setup, software installation, and routine configuration changes to keep users productive
Maintain accurate support records and contribute to consistent service delivery across the desktop support function
Requirements
Experience providing help desk or desktop support in a detail-oriented environment
Working knowledge of Active Directory for routine user and access support tasks
Hands-on experience supporting Microsoft Windows, including Windows 10 systems
Ability to perform basic troubleshooting for hardware, software, and end-user issues
Familiarity with service desk ticketing practices and incident documentation
Strong communication skills with the ability to explain technical issues clearly to non-technical users
Organized approach to prioritizing requests and managing multiple support tasks effectively
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02220-0013433468
- Posted 15 hours ago
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