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Experience in supporting overall manufacturing / lab IT systems and IT devices.
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Familiarity with manufacturing, lab and Data Center IT equipment
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Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
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Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
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Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
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Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
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Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
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Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
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Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
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Knowledge / Understanding of GMP and GxP
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Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
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Strong focus on quality and attention to detail
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Provide smart Hands and Feet support for Technology team on demand
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Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
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Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
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Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
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Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
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Co-ordination for cable patching with Vendors or enable on demand.
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Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
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Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
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Installing and configuring hardware and software components to ensure usability by end users
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Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
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Experience in supporting overall manufacturing / lab IT systems and IT devices
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