Technician Skillset Required :
* Experience in supporting overall manufacturing / lab IT systems and IT devices.
* Familiarity with manufacturing, lab and Data Center IT equipment
* Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
* Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
* Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
* Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
* Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
* Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
* Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
* Knowledge / Understanding of GMP and GxP
* Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
* Strong focus on quality and attention to detail
* Provide smart Hands and Feet support for Technology team on demand
* Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
* Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
* Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
* Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
* Co-ordination for cable patching with Vendors or enable on demand.
* Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
* Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
* Installing and configuring hardware and software components to ensure usability by end users
* Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
* Experience in supporting overall manufacturing / lab IT systems and IT devices
o Familiarity with manufacturing, lab or distribution center IT equipment
o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
* Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
* Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
* Advanced Microsoft skills (server support, etc.)
* Knowledge / Understanding of GMP and GxP
* Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
* Strong focus on quality and attention to detail
Additional Site requirements:
* Safety training and proper PPE and/or Lab requirements always apply
* Understanding of GMP / GxP environment
o PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
o No systems or devices should ever be rebooted without proper approvals
o Often MLL sites may have isolated networks
* Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
* Ensure best practices are followed and understood:
o 5S (LEAN) or similar methodology in IT rooms / Datacenter
o Requirements to enter a clean room
Proper entry procedures, proper gear, etc..
o Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
Years of Experience: 4.00 Years of Experience
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