Claims Center BA

RESPONSIBILITIES:
Kforce has a client that is seeking a Claims Center Business Analyst in Lake Mary, FL.

What You Can Expect as a Business Analyst II:
* Work with major functional areas of the business to understand and document change requests submitted to the IT organization
* Demonstrate knowledge of integrations with internal and external applications; Research dependencies and collaborate with solution architects and developers on system design plans
* Review and analyze how changes to business processes and/or business needs impact technical requirements across systems and the organization
* Shepherd ideas through the System Development Life Cycle (SDLC) to ensure business processes and system changes are documented, developed, tested, and successfully promoted
* Create Software Requirements Specifications (SRS), use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects
* Clarify requirements prior to delivery of documentation to the Application Delivery team
* Become a subject matter expert on Guidewire systems and system implementations
* Partner with Operations teams to triage production issues prior to development involvement
* Serve as the liaison between functional leads, development teams, and support teams
* Support User Acceptance Testing (UAT) and go-live activities as needed
* Collaborate with QA teams to ensure test cases are current, accurate, and cover alternative paths for existing and new system functionality

REQUIREMENTS:
* 4+ years of experience as an IT Business Analyst on Guidewire ClaimCenter projects, including claims lifecycle, integrations, out-of-the-box functionality, product model, business rules, and incident troubleshooting
* Strong knowledge and hands-on experience with Agile methodologies
* Proven ability to write detailed Software Requirements Specifications (SRS), use cases, and wireframes
* Experience using defect and ticketing tools such as Rally, JIRA, or similar platforms to document requirements, user stories, and defects
* Experience working daily within cross-functional teams
* Strong negotiation and facilitation skills to drive consensus across departments with competing or inconsistent requirements
* Proficiency using browser-based web development tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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