Description We are seeking a
hands-on Infrastructure Manager to support a large education-focused organization in the
San Antonio area. This position is
fully onsite and offered on a
temp-to-hire basis. The ideal candidate is a strong technical generalist who can operate at both a strategic and tactical level while supporting a diverse end-user environment.
Key Responsibilities
- Deliver Level II and Level III support for systems, servers, and end-user workstations
- Oversee and respond to alerts from endpoint protection and security platforms
- Monitor and maintain on-prem and cloud-based server environments, ensuring availability and performance
- Administer and support Google Workspace environments for staff and students
- Support application lifecycle activities including deployment, updates, integrations, and license management
- Participate in planning and execution of district-wide systems integrations and infrastructure initiatives
- Manage and maintain mobile device management (MDM) for organization-owned devices
- Support filtering and content control systems for student devices, both on-site and remote
- Maintain and support backup and disaster recovery solutions and related hardware
- Assist with system security reviews, audits, and investigative efforts
- Configure, deploy, and maintain camera servers and surveillance services
- Maintain Active Directory, file shares, and system filtering protocols
- Create, update, and deploy system images across environments
- Test and evaluate new hardware, software, and support tools prior to rollout
- Assist with computer lab builds, refreshes, and upgrade projects
- Support student online testing initiatives, including readiness assessments
- Deploy, manage, and maintain on-site testing cache servers
- Develop and update technical documentation and standard operating procedures
- Coordinate with third-party vendors for system access, troubleshooting, and issue resolution (remote and onsite)
- Assist with vendor scope-of-work definition and technical validation
- Provide end-user support and issue resolution via email, phone, and other electronic communication channels
Technical Skills & Experience
To be successful in this role, candidates should demonstrate experience with:
- Windows and macOS environments
- Windows Server (2012-2019)
- Active Directory administration
- Cloud and on-prem infrastructure support
- Moderate networking knowledge (routing, switching, and basic troubleshooting)
- Aruba networking equipment
- Routers, switches, and firewall technologies
- Firewall platforms such as Palo Alto or Fortinet (configuration or programming experience is a plus)
- Endpoint and internet security tools
- Command-line fundamentals across Windows, Linux, and Unix systems
- Standard productivity and internet-based software platforms
Requirements Active Directory, Microsoft Windows Server, Azure Active Directory, Citrix Technologies, Microsoft Exchange, Aruba, Cisco Hardware, Windows Server 2019, Routers, Switches, Firewall, Fortinet Firewalls, Palo Alto Firewall
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