Information Systems Analyst 1

Job#: 3031041

Job Description:
Information Systems Analyst 1

Location: Milpitas, California (On-site)
Employment Type: Contract

Role Overview

We are seeking an Information Systems Analyst for a contract role. The position involves providing comprehensive technical support, including assistance with computers, conference rooms, and direct end-user interaction. The ideal candidate will possess a strong work ethic, excellent customer service skills, and a foundational technical background with a willingness to learn and grow within the role. This position requires an individual who is reliable, punctual, and capable of multitasking in a dynamic environment.

Key Responsibilities

• Manage and resolve tickets within the ServiceNow ticketing queue.
• Diagnose and resolve technical issues with computer hardware and software for end-users.
• Provide technical support for conference rooms, including Zoom and Microsoft Teams functionality, and assist with events.
• Conduct walk-up end-user support, addressing technical issues in person.
• Perform regular maintenance on PC equipment, including desktops, laptops, and printers.
• Maintain and update documentation for IT and systems processes.
• Assist with the relocation of PC systems as needed.
• Maintain an inventory of PC hardware equipment and software programs.

Required Qualifications

Experience: A baseline of 3-5 years of experience in computer troubleshooting with end-users in a corporate environment is required. Experience providing both in-person and remote support is necessary.

Technical Skills: Candidates must have experience with IT ticketing systems, with ServiceNow being preferred. Proficiency with Windows 11, Microsoft Suite, and basic Active Directory functions is required. Foundational networking knowledge is also necessary.

Professional Skills: Strong communication skills are required to assist users and explain technical issues in non-technical terms. Excellent customer service abilities, attention to detail, and consistent follow-up are essential. The role requires the ability to work independently and as part of a team.

Preferred Qualifications

• Knowledge of Mac operating systems.
• Experience with Zoom conference room support and troubleshooting.
• IT certifications such as CompTIA.
• Knowledge of ITIL and ITSM best practices.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.