Job#: 3034167 Job Description: Desktop Support - Windows and Bloomberg Terminal
Location: San Francisco, California (Onsite)
Employment Type: Contract
Pay Range: $35-50
Role Overview
This role provides hands-on technical support to end users, ensuring the reliable operation of desktop systems, collaboration tools, mobile devices, and hardware. The position is centered on diagnosing and resolving technical issues, delivering exceptional customer service, and maintaining a stable and secure end-user computing environment, particularly within a financial services context.
Key Responsibilities
- Provide hardware support for laptops, desktops, mobile devices, docking stations, monitors, printers, and peripherals.
- Support conference room technology, including cameras, microphones, displays, and AV/collaboration systems.
- Manage software provisioning, application troubleshooting, account management, password resets, and access issues.
- Respond to service requests and incidents, documenting resolutions in the ticketing system and escalating complex issues as needed.
- Support finance or investment professionals, understanding the sensitivity and urgency required in that environment.
- Troubleshoot Windows OS issues, including system errors, performance degradation, driver conflicts, and application failures.
- Write and maintain PowerShell scripts to automate routine tasks and streamline support workflows.
- Support macOS users with OS-level troubleshooting, application errors, and device connectivity.
Required Qualifications
Technical Skills:- Experience supporting Windows 11 enterprise environments.
- Experience providing support for Bloomberg Terminal.
- Experience with troubleshooting complex Excel workbooks, financial modeling tools, and market research and trading platforms.
- Deep expertise in Dell hardware and financial software such as Bloomberg, MSCI, and Excel add-ins.
- Proficiency in writing and maintaining PowerShell scripts.
- Familiarity with supporting macOS environments.
What We're Looking For
This is a hands-on role requiring strong technical troubleshooting skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate brings professionalism, a strong customer service orientation, and the ability to work both independently and collaboratively within an IT support team.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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