Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.

Responsibilities:
Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
Set up, configure, and maintain computer hardware and related equipment for employees and teams
Track support activity, document resolutions, and escalate more complex issues when needed
Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

Requirements

Experience providing desktop or technical support in a detail-focused IT environment
Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
Hands-on experience supporting Mac OS systems
Excellent verbal and written communication skills with a customer-focused approach
Ability to manage multiple support requests and prioritize tasks effectively
Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.