Desktop Support L2 Engineer

job summary: A Mac Desktop Support Engineer provides hands-on technical support for macOS devices and end users in an enterprise environment. This role is primarily focused on supporting users day to day, resolving issues quickly and effectively, and ensuring a reliable, secure, and well-performing macOS experience. A smaller portion of the role involves contributing to engineering and improvement work in partnership with a dedicated architecture and engineering team. location: Boston, Massachu

Job Description: Core MDM Responsibilities Migration & Tenant Management: Execute cross-platform migrations (e.g., transitioning assets from Workspace One to Microsoft Intune) while maintaining profile parity and security compliance. Intune experience is a must. Workspace One experience will help during migration. Profile & Policy Engineering: Design and deploy Configuration Profiles, Compliance Policies, and App Protection Policies (APP) for a diverse fleet of Apple devices. Automated Provisi

Executive Desktop Support Technician needed for a Contract to Hire position in Waltham, MA! The Sr. Desktop Support Engineer provides on-site and remote technical support to client's end users, contractors and service providers. This individual proactively addresses complex technical issues, mentors junior staff, leads IT projects, and focuses on strategic improvements such as process automation, advanced troubleshooting (hardware/software/network), VDI, MDM, security compliance, and ensuring sm

Service Desk Technician - Onsite (Day Shift) Pay: $25-$33/hr. Schedule: Monday-Friday, Day Shift (Onsite) Location: Waltham, MA We are seeking a skilled IT Service Desk Technician to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in ServiceNow, desktop support, and high-volume ticket environments. Key Responsibilities Perform Service Desk tasks in line with SOPs and ITIL practices Manage service delivery for assigned