Avaya Support Engineer

3.

Position Description and Job Skill Set

Description of the job functions the contractor will be expected to perform. 

Common work tasks include:

•       Assist with configuration and installation of new Avaya systems

•       Check health of Avaya environment including trunking and adjunct systems

•       Work trouble and programming tickets

•       Acting as tier III support for more complicated troubles

•       Work with Telecom providers to address circuit issues

•       Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.  These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.  

Candidates must possess:

•       Minimum of 15 years of experience with Avaya systems

•       Experience with the following Avaya products:

➢  Communication Manager 7.1.3

➢  Session Manager 7.1.3

➢  Call Management System R18

➢  System Manager 7.1.3

➢  Work Force Optimization 15.2

•   Experience with the following equipment:

➢  Avaya G650/450/430s

➢  Spira SBCs

•   In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP •         Knowledge of routing, switching, firewalls, WAN technologies, and QoS Candidates should be able to:

•   Be able to communicate with vendors and customers in a professional manner

•   Create accurate documentation for user consumption on new products and services that are rolled out •       Train junior level staff on Avaya technologies

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.

Preference will be given to candidates that possess the following:

•       Broadsoft Hosted VoIP products

•       Ability to automate routine tasks via python scripting