Greetings from Nukasani group Inc !, We have below urgent long term contract for Avaya Support Engineer, Jackson, MS,Onsite immediately available for interviews, could you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details AND Skill Matrix, immediately. If you are not available, any referrals would be greatly appreciated.
Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you.
Candidate Submission Format - needed from you Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start, if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name, Location Country of Birth Contractor Type
Last five digits of SSN LinkedIn ID Home Zip Code
Job Tittle: Avaya Support Engineer Location : Jackson, MS, Onsite Rate: Best competitive rate
Position Overview
The client is seeking an experienced Senior Avaya Support Engineer to support, maintain, configure, and enhance its enterprise voice and telecommunications infrastructure.
The ideal candidate will have at least 15 years of hands-on experience with Avaya communication systems and a strong understanding of enterprise voice technologies, telecommunications protocols, and network infrastructure.
This role will provide advanced technical support, troubleshoot complex voice-related issues, assist with new system deployments, and ensure the reliability and performance of the organization's Avaya environment.
Key Responsibilities
Configure, install, and support new Avaya communication systems and related technologies.
Monitor and maintain the overall health of the Avaya environment, including trunking and associated adjunct systems.
Troubleshoot, investigate, and resolve Avaya-related incidents, service requests, and programming tickets.
Provide Tier III technical support for complex voice and telecommunications issues.
Collaborate with telecommunications service providers to identify and resolve circuit-related problems.
Support the deployment, implementation, and integration of new products and technologies within the Avaya portfolio.
Participate in a rotational on-call schedule to provide voice infrastructure support.
Develop and maintain accurate technical documentation for newly implemented products and services.
Communicate professionally with vendors, customers, and internal technical teams.
Provide technical guidance and training to junior-level staff on Avaya technologies.
Required Qualifications & Technical Skills
Candidates must demonstrate the following qualifications and experience:
2. Avaya Products & Platforms
Avaya Communication Manager 7.1.3
Avaya Session Manager 7.1.3
Avaya Call Management System (CMS) R18
Avaya System Manager 7.1.3
Avaya Workforce Optimization 15.2
3. Avaya Hardware & Equipment
Avaya G650, G450, and G430 systems
Spira Session Border Controllers (SBCs)
4. Voice & Communication Protocols
In-depth knowledge and hands-on experience with real-time communication technologies.
Strong understanding of voice and video communication protocols, including H.323 and SIP.
5. Networking & Infrastructure
Knowledge of routing and switching.
Understanding of firewall technologies and configurations.
Experience with WAN technologies.
Strong understanding of Quality of Service (QoS).
Preferred Qualifications
The following skills and experience will be considered an advantage:
Work Environment & Additional Requirements
This is a 100% onsite position in Mississippi.
Standard working hours are Monday through Friday, 7:30 AM to 4:30 PM.
Participation in a rotational on-call schedule for voice support is required.
Occasional travel may be required.
Travel and other expenses are not reimbursed.
Bhavani
Recruiter | IT & Digital Marketing
P:
540 W Galena Blvd, Suite
200 Aurora, IL 60506
