Job Title: Customer Service Representative
Location: Remote
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Remote
Position Summary
4Consulting, Inc is seeking a qualified Customer Service Representative to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
Serve as the primary point of contact for engagement teams, procurement specialists, and third parties regarding TPRM requests, clearance requirements, timelines, and process updates.
Coordinate request routing to appropriate risk teams, follow up on pending items, communicate status and next steps, and escalate delayed or high-priority requests to relevant stakeholders.
Manage a high-volume portfolio of active records, prioritize requests based on urgency and business impact, and coordinate renewals and end-of-performance withdrawals throughout the contract lifecycle.
Maintain accurate information and complete documentation in TPRM Gateway and related systems, check the DESC system for restricted entities, and support data audits and recordkeeping requirements.
Minimum Qualifications
The position requires:
Education:
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
Experience:
1–4 years of experience in customer service, service desk operations, request intake, administrative coordination, procurement support, vendor onboarding, or project/program support.
Technical Skills:
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, TPRM Gateway, DESC System, Case Management Systems, Workflow Management, Request Tracking, Data Entry, Documentation Management
Business / Domain Skills:
Experience coordinating third-party onboarding, vendor clearance, procurement requests, and contract-related administrative workflows within an enterprise business environment.
Experience supporting third-party risk management processes by guiding business users and procurement teams through clearance requirements, request routing, status tracking, and follow-up activities.
Experience maintaining vendor and third-party records, coordinating renewals and contract lifecycle activities, and supporting restricted-entity checks and documentation controls.
Experience providing customer-facing coordination and service support, communicating with stakeholders at different organizational levels, and managing high-volume requests through timely follow-up and escalation.
Communication:
Ability to communicate with technical and business stakeholders.
Documentation:
Ability to prepare project documentation, status updates, and deliverables.
Work Authorization:
Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
Certification Required
None
Travel Required
None
Supervisory Role
No
Preferred Qualifications
Bachelor's degree in Supply Chain, Procurement, Business Administration, or a related field is preferred but not required.
Experience in supply chain, procurement, contract administration, vendor onboarding, or third-party coordination is beneficial.
General awareness of third-party risk management concepts and experience with workflow, ticketing, or case management systems are preferred; prior risk assessment experience is not required.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status were protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
