System Applications Support Specialist - Supply Chain

System Applications Support Specialist III – Supply Chain

Location

Preferred location: Boston, MA
Will consider remote candidates 

Contract Details

• Target Start Date: July 1, 2026
• Target End Date: March 31, 2033

Overview

The System Applications Support Specialist III – Supply Chain serves as a key technical and functional resource supporting supply chain systems and applications. This role is responsible for system administration, user support, data analysis, and continuous improvement of supply chain technologies and processes.

The ideal candidate brings strong analytical capabilities, system expertise, and the ability to translate data into actionable insights that drive operational efficiency and decision-making.

Key Responsibilities

• Manage system security and user access controls in alignment with organizational policies
• Lead system integrations, testing, and implementation of new applications, upgrades, and enhancements
• Provide end-user support and training for supply chain systems; develop documentation and training materials
• Troubleshoot system issues, resolve or escalate as appropriate, and ensure timely resolution
• Support and lead system implementations, upgrades, and optimization initiatives
• Participate in and lead medium- to long-term departmental projects
• Evaluate and recommend improvements to policies, procedures, and system workflows
• Maintain and oversee supply chain product and vendor databases
• Develop and execute queries to extract data and generate actionable insights for business decision-making
• Identify automation opportunities and recommend system enhancements to improve efficiency and data integrity
• Provide mentorship and support to junior team members (Level I & II)
• Lead project efforts, including testing enhancements, analyzing outcomes, and ensuring successful delivery
• Contribute to solution design, deliverables, and stakeholder alignment

Qualifications

Education

• Bachelor’s degree required (Supply Chain Management, Finance, Information Systems, or related field)

Experience

• Minimum of 5 years of relevant professional experience in systems support, supply chain, or related functions

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to interpret complex data
• Advanced experience with ERP systems (PeopleSoft required)
• GHX and healthcare experience
• Proven ability to build queries and perform data extraction and analysis
• Experience developing and utilizing KPIs to drive process improvement
• Knowledge of relational databases and system design structures
• Advanced Excel skills and experience with data visualization tools
• Solid understanding of the Procure-to-Pay (P2P) lifecycle
• Strong communication and stakeholder management skills, including the ability to navigate conflicting priorities
• Ability to lead projects and influence outcomes in a collaborative environment

Physical Requirements

• Ability to lift and carry objects up to 50 pounds
• Frequent reaching, grasping, and fine motor skills
• Regular use of computer systems for data entry, analysis, and documentation
• Attention to detail, including reviewing and validating data and documentation