Security Onboarding Specialist

Description

We are looking for a Security Onboarding Specialist to guide customers through the implementation of security monitoring and detection solutions. This is ideal for security engineers with the ability to lead structured, client-facing onboarding engagements. The role focuses on configuring integrations, validating data visibility, and helping customers reach a successful production launch while clearly explaining technical concepts to mixed technical audiences.

Responsibilities:

Lead end-to-end onboarding engagements from initial kickoff through configuration, validation, and go-live for security platform implementations.

Conduct customer-facing onboarding meetings and workshops, typically lasting 60 to 90 minutes, to keep projects organized and moving forward.

Configure and validate log ingestion, data normalization, alerting logic, correlation setup, and dashboard visibility within security monitoring environments.

Support the deployment of managed detection and response capabilities by guiding alert handling processes, escalation paths, and response workflow alignment.

Integrate cloud-based security data sources, including Microsoft 365, Entra ID, Defender, and audit log telemetry, into target platforms.

Manage onboarding activities across multi-tenant environments and delegated access models while maintaining consistency with established delivery standards.

Assist customers with migration-oriented onboarding efforts when transitioning telemetry and monitoring coverage from an existing platform to a new solution.

Explain security concepts and platform capabilities in a practical, accessible way for customers with varying levels of technical expertise.

Follow standardized onboarding frameworks and delivery models to ensure efficient implementations without unnecessary customization.

Document onboarding progress, configuration outcomes, and validation results to support a smooth production rollout.

Requirements

Detail-oriented experience in cybersecurity onboarding, deployment, or implementation roles focused on security platforms rather than general support.
Working knowledge of SIEM or MDR technologies, including areas such as log collection, alerting, correlation, dashboards, and incident triage.
Hands-on experience with Microsoft security ecosystems, especially Entra ID, Microsoft Defender, Microsoft 365 security integrations, and audit logging.
Familiarity with SaaS telemetry ingestion and cloud security data integration practices.
Experience with security platforms such as Kaseya solutions, Splunk, Microsoft Sentinel, LogRhythm, Sumo Logic, Huntress, Arctic Wolf, Secureworks, or Rapid7.
Ability to lead structured onboarding programs and facilitate customer sessions in a clear, detail-oriented manner.
Strong communication skills with the ability to translate technical security topics for semi-technical customer audiences.
Experience supporting platform transition or migration projects involving movement from one SIEM or MDR environment to another.

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