Application Support Specialist

Description

We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.

Responsibilities:

Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.

Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.

Track system behavior and performance trends, responding proactively to disruptions before they affect users.

Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.

Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.

Create user-facing guidance and provide practical training to help end users navigate applications more effectively.

Administer access controls by supporting user account setup, permissions management, and data protection practices.

Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.

Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.

Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.

Requirements

At least 1 year of experience in application support, technical support, or a closely related role.

Working knowledge of SaaS environments and hands-on experience troubleshooting software and user issues.

Strong customer service skills with the ability to communicate clearly with technical and non-technical audiences.

Demonstrated problem-solving ability, including debugging software issues and performing basic technical troubleshooting.

Familiarity with system administration tasks, routine maintenance activities, and application monitoring concepts.

Exposure to service management or ticketing platforms such as Jira, ServiceNow, or similar tools.

Ability to read and troubleshoot C# code.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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