Technology Operations Manager

Description
Position Summary
We are seeking a seasoned and technically proficient Technical Operations Manager to lead post-deployment operations across a large-scale, multi-site technology program. This role is critical to ensuring the stability, performance, and visibility of complex network infrastructure supporting high-profile, time-sensitive operations. The ideal candidate will bring deep expertise in Cisco routing/switching, MPLS, and enterprise network operations, as well as experience supporting optical networks for both broadcast and data networking traffic. Strong leadership and executive communication skills are essential for engaging with stakeholders and executive sponsors.
Key Responsibilities
Lead and manage all site-based technical operations once infrastructure is deployed and live.
Oversee a team of engineers and technical staff across multiple locations, ensuring 24/7 operational readiness.
Serve as the primary escalation point for critical incidents and ensure rapid resolution in alignment with service level expectations.
Interface with executive stakeholders and partners to provide operational updates, risk assessments, and performance reporting.
Own the incident management lifecycle, including root cause analysis, reporting, and continuous improvement.
Ensure compliance with network segmentation, broadcast readiness, and cybersecurity protocols.
Coordinate with deployment teams to ensure smooth handoff from build to operations.
Utilize and manage enterprise-grade tools (e.g., ServiceNow, ThousandEyes, Cisco Catalyst Center) for observability, ticketing, and performance assurance.
Support test events and rehearsals leading up to go-live, ensuring operational readiness and resilience.
Provide operational oversight for optical transport networks supporting both broadcast and IP networking traffic across all venues.
Support operational readiness planning activities, including the development and maintenance of operational runbooks.
Coordinate and lead technical rehearsals and readiness exercises to validate operational procedures and team preparedness.
Provide incident support and contribute to the continuous improvement of incident response processes.
Familiarity with ITIL practices and experience facilitating technical training sessions.
Required Qualifications
10+ years of experience in technical operations, network engineering, or infrastructure management.
Proven leadership experience managing large-scale technical teams in high-pressure environments.
Deep technical experience in:
- Cisco routing and switching (CCNP/CCIE preferred)
- MPLS, SD-WAN, and WAN optimization
- Optical transport networks (DWDM, CWDM) for broadcast and data networking
- Network observability and incident response
Experience with enterprise ITSM platforms (e.g., ServiceNow) and network monitoring tools (e.g., Catalyst Center, LogicMonitor, etc)
Exceptional communication and executive presentation skills.
Ability to work on-site in Los Angeles and travel between LA-regional locations as needed.
Experience supporting large-scale, high-visibility programs or events is highly desirable.
Skills
Infrastructure, Project management, Cisco, mpls, sd-wan, WAN, network operations, network infrastructure, Operational management, Operation, Azure, Cloud, Infrastructure projects, Operations management
Top Skills Details
Infrastructure,Project management,Cisco,mpls,sd-wan,WAN,network operations,network infrastructure,Operational management,Operation
Additional Skills & Qualifications
Preferred Qualifications
Experience working with or for large scale sporting events.
Familiarity with large-scale network deployments and operational handovers.
in telecom service delivery or managed services.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Plano, TX.
Pay and Benefits
The pay range for this position is $75.00 - $105.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plano,TX.
Application Deadline
This position is anticipated to close on Mar 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.