Description
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this long-term contract position, you will provide crucial technical support to end-users, ensuring smooth operations across various systems and devices. If you have a strong background in customer service and technical troubleshooting, this role offers an excellent opportunity to enhance your skills in a collaborative and fast-paced environment.
Responsibilities:
Provide technical support to end-users, resolving hardware and software issues efficiently.
Manage and resolve service desk tickets using the Fresh Service ticketing system.
Assist with imaging and deploying devices, including high-performance workstations.
Troubleshoot and support Microsoft 365 applications such as Word and Excel.
Handle hardware-related tasks, including printer support and basic computer assembly.
Maintain and troubleshoot systems running Windows 10 and 11.
Support and manage Active Directory and related user account tasks.
Collaborate with team members to address and prioritize technical challenges.
Provide support for D365 and other enterprise applications.
Ensure timely resolution of approximately 200 open tickets by managing workload effectively.
Requirements
At least 2 years of experience in a help desk or technical support role.
Strong customer service skills with the ability to communicate effectively with end-users.
Proficiency in Microsoft 365 applications, including Word and Excel.
Experience with hardware troubleshooting, including printers and workstations.
Familiarity with imaging devices and deploying operating systems, particularly Windows 10 and 11.
Knowledge of Active Directory for user account management.
Ability to manage and resolve service desk tickets using a ticketing system.
Experience working with enterprise applications such as D365.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04620-0013419091
- Posted 4 hours ago
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