Data Center Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Overview

Ce poste est ouvert aux candidats francophones ; toutefois, un niveau professionnel en anglais (crit et oral) est requis pour collaborer avec des quipes internationales.

The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a new, enterprise-scale data center environment.

This position is designed for a working leader-someone who actively participates in day-to-day technical operations while guiding a small team to deliver high-performance outcomes. You will play a central role from the early white space (greenfield) deployment phase, contributing directly to infrastructure build, commissioning, and site readiness. As the data center transitions into steady-state operations, you will take ownership of site performance, team coordination, and operational execution.

This role combines technical depth with operational leadership. You will work closely with technicians and engineers on the floor while also setting priorities, coordinating work, and ensuring consistent delivery against uptime and performance expectations.

The Data Center Operations Manager serves as the site leader, responsible for work prioritization, team coordination, and overall operational accountability. In parallel, you will partner closely with senior engineers who provide deep technical expertise across infrastructure domains.

This role offers continuity across both deployment and operational phases and is part of a broader program focused on building a stable, high-performing team that evolves with the site over time.

Key Responsibilities

Hands-On Operations Leadership

• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities

• Serve as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)

• Lead by example in maintaining uptime, operational discipline, and service delivery standards

• Work side-by-side with technicians and engineers to ensure efficient execution of on-site activities

Operational Ownership

• Own end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systems

• Oversee vendor and colocation activities, remaining directly engaged in execution and issue resolution

• Maintain accountability for incident tracking, resolution, reporting, and continuous improvement

Team Leadership & Development

• Provide day-to-day direction, prioritization, and coordination for a small team of technicians and engineers

• Support skill development through mentorship and hands-on coaching

• Foster a culture of accountability, responsiveness, and operational excellence

Capacity & Process Optimization

• Contribute to capacity planning aligned with real-time operational demands

• Identify and implement process improvements based on hands-on operational insight

• Drive continuous improvement initiatives focused on efficiency, reliability, and scalability

Project Execution

• Lead and execute data center initiatives, including deployments, migrations, and infrastructure upgrades

• Act as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are met

• Collaborate cross-functionally while maintaining strong execution focus

Financial & Asset Accountability

• Support cost control through oversight of asset utilization and procurement activities

• Ensure accurate tracking and management of data center assets and inventory

• Balance operational needs with cost efficiency through pragmatic decision-making

Communication & Coordination

• Communicate effectively with global stakeholders, vendors, and cross-functional teams in English

• Ensure clear, timely, and professional documentation of incidents, updates, and operational reports

Required Skills

• Professional fluency in English (written and verbal) is required for coordination with global teams

• Strong hands-on expertise in data center operations, including compute, networking fundamentals, and infrastructure support

• Demonstrated ability to operate as a working manager, balancing technical execution with leadership responsibilities

• Strong troubleshooting and incident management capabilities

• Experience managing vendors and colocation providers, with direct involvement in execution

• Solid understanding of data center operational best practices (uptime, redundancy, performance management)

• Experience in capacity planning, asset management, and process improvement

• Strong organizational, documentation, and communication skills

• Ability to operate effectively in high-pressure, high-availability environments

• Strong interpersonal skills with the ability to lead, influence, and collaborate across teams

Required Experience

• 10+ years of experience in data center operations or similar infrastructure environments

• Proven experience in hands-on technical roles within data centers

• Prior experience in a leadership or supervisory capacity with a focus on working leadership

• Experience in data center build-outs, commissioning, or large-scale deployments (strongly preferred)

• Experience managing colocation environments and vendor relationships

• Demonstrated experience leading incident response and operational execution

• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.