Service Desk Analyst

Service Desk Technician (On-Site)

Overview

We're hiring a Service Desk Technician to join a growing IT organization that is expanding its internal Service Desk and building long-term career paths within the infrastructure team. This is a 12+ month contract with a strong opportunity for extension or conversion, ideal for candidates looking to gain enterprise-level experience and grow their IT career.
This role is fully on-site and supports end users through phone, email, and chat, requiring excellent communication skills and a customer-first mindset.
Shift:
6:00 AM - 3:00 PM, Monday-Friday

What You'll Do

• Provide first-level Service Desk support for end users via phone, email, and chat
• Troubleshoot and resolve issues related to Microsoft Office / Office 365, Windows, and business applications
• Perform Active Directory tasks, including account support and password resets
• Create, update, and manage tickets using the ServiceNow ticketing system
• Support access requests, break/fix issues, and application-related questions
• Assist with increased ticket volume related to Office 365 migrations
• Deliver a professional, empathetic support experience with strong people and communication skills
• Escalate issues appropriately while clearly documenting troubleshooting steps and resolutions

Required Skills

• Service Desk / Help Desk support experience
• Strong customer service and people skills
• Troubleshooting experience in a Windows environment
• Microsoft Office / Office 365 support
• Active Directory (user accounts, password resets)
• Experience working with a ticketing system (ServiceNow preferred)

Additional Technical Experience (Nice to Have)

• Windows 10 / Windows 7 support
• Hardware and desktop support
• Application support
• Phone support in an enterprise environment

Experience Level

• Intermediate level
• Open to entry-level candidates with relevant Service Desk or enterprise support experience

Why This Role Stands Out

• On-site role within a growing IT organization investing in its internal Service Desk
• Hands-on exposure to enterprise tools and real-world IT operations
• Opportunity to be part of a team building clear tiers and long-term career paths
• Excellent resume-building experience for IT professionals looking to advance

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Apr 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.