Service Desk Technician

Overview

We're seeking a Service Desk Consultant to join a collaborative IT team supporting end users through phone, chat, and remote troubleshooting. This is an excellent opportunity for someone early in their IT career who wants hands-on technical experience, exposure to enterprise systems, and clear pathways for skill and career growth.
In this role, you'll be the first point of contact for technical issues, building a strong foundation across Windows environments, cloud productivity tools, and IT service management processes-while working alongside experienced professionals who support your development.

What You'll Do

• Provide Tier 1 technical support via phone, chat, and remote tools
• Diagnose and resolve issues related to Windows 10, Office 365, and endpoint devices
• Perform Active Directory tasks, including password resets and basic account management
• Log, track, and resolve tickets in a ticketing system (ServiceNow)
• Troubleshoot peripheral and connectivity issues, including printers, VPN access, and network basics
• Escalate complex issues appropriately while documenting solutions and resolutions
• Deliver a strong customer support experience with a focus on clear communication

Required Technical Skills

• Help Desk / Service Desk support experience
• Windows 10 troubleshooting
• Active Directory (user and password management)
• Office 365 / Microsoft 365 support
• Ticketing systems (ServiceNow preferred)
• Password resets and access-related troubleshooting

Additional Technical Exposure

• Printer troubleshooting and support
• VPN connectivity issues
• Basic DNS and network troubleshooting concepts

Experience Level

• Intermediate level (ideal for candidates with foundational IT experience looking to grow plus IT experience)

Why This Role Is a Great Next Step

• Hybrid work environment offering flexibility Must be on site 3 days per week.
• Strong exposure to enterprise IT tools and real-world troubleshooting

If you're passionate about technology, enjoy problem-solving, and want a role that helps you build momentum in your IT career, this is a great place to start.
Job Type & Location
This is a Contract position based out of West Bend, WI.
Pay and Benefits
The pay range for this position is $20.84 - $20.84/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Apr 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.