DescriptionProvide on-site deskside support for Windows 10/11 environments. This role will initially shadow existing support staff and transition into a steady-state deskside support position. The technician will support an expanded office environment with growing headcount and technology needs.
Responsibilities- Provide break/fix support for workstation hardware and Windows 10/11 software
- Perform IMAC activities (Install, Move, Add, Change)
- Image and reimage systems in support of break/fix and deployment needs
- Asset recovery, tagging, tracking, and disposal per established procedures
- Install user-approved software outside the standard image when required
- Provide printer and peripheral support
- Staff and support a client-facing tech bar or walk-up support center
- Update and manage tickets within the IT service management system
- Direct users to mobile device return drop boxes
- Package mobile devices and prepare shipments to disposal vendors
- Deliver general deskside support to maintain workstation operations and user satisfaction
- Follow established deskside support methodologies, processes, and procedures
Required Skills & Experience- Corporate or enterprise IT support experience
- Strong customer-facing and interpersonal communication skills
- Ability to work independently and collaboratively within a team
- Experience imaging, configuring, and deploying PCs
- Hands-on hardware break/fix and software installation experience
- Basic network troubleshooting (wired, wireless, VPN, network adapters)
- Windows 10/11 operating system support experience
- Microsoft Office support (Outlook, Excel, Word, PowerPoint)
- Experience using IT service desk/ticketing systems
- Mobile device support experience (iOS and Android)
Technical Skills- Windows 11
- Office 365
- Desktop / Deskside Support
Additional Qualifications Customer service is critical for this role. End users will have varying levels of technical knowledge, requiring strong patience, professionalism, and the ability to explain technical issues clearly and respectfully.
Job Type & LocationThis is a Contract position based out of Rockford, IL.
Pay and BenefitsThe pay range for this position is $17.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Rockford,IL.
Application DeadlineThis position is anticipated to close on Apr 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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