Lead Program Manager, Customer Experience Transformation

Client is scaling an AI-first operating model designed to predict customer needs, reduce systemic friction, improve Customer Satisfaction (CSAT), improve Gross Revenue Retention (GRR), and increase operational efficiency. The customer journeys and service experiences that most influence these outcomes onboarding, product usage, support interactions, service delivery, and digital self-service span multiple organizations across Product, Engineering, Customer Support, Content, Data, and Customer Ex

Hello, SpiceOrb is looking for AI Customer Experience Program Manager Role: Lead Program Manager, Customer Experience Transformation Location: US Remote (Prefer EST operating hours) Contract time: 3 months (potential to extend) Team: Customer Experience Office (CXO) Reports To: Sr. Director, Global Customer Experience Job Description: Client is an AI-first company. This role is expected to actively embed AI into CX transformation programs, not treat it as an optional enhancement. CXDR programs l

Role: Program Manager Location: Remote Experience Required: 12+ years of overall experience 10+ years of Program / Project Management experience Experience in Consumer, Retail, E-commerce, CPG, or Customer-Facing Business environments preferred. Job Summary: We are looking for an experienced Program Manager with 1012+ years of experience to lead and manage large-scale programs in the Consumer domain. The ideal candidate should have strong experience managing cross-functional teams, driving busin

RESPONSIBILITIES: Kforce has a client seeking a Remote Program Manager on a contract basis. Summary: The Remote Program Manager will be tasked with supporting and leading an end-to-end execution of a CRM and commercial systems transformation project. The Remote Program Manager will also create and execute a communication strategy, make sure alignment between functional design, data strategy, integrations, and downstream systems is done successfully, and oversee the CRM system transition and dep