Desktop Support Technician

Description
Our client is seeking an experienced IT Field Services Specialist II to provide onsite technical support at our Holly Hall location. This position is responsible for delivering exceptional customer service, resolving technical issues, supporting end-user devices and systems, and ensuring a seamless technology experience for clinical and administrative staff. The role includes hands-on support for desktop hardware, software, peripherals, mobile devices, telephony systems, and IT-related projects.
Key Responsibilities
Provide break/fix support for desktops, laptops, printers, mobile carts, IP phones, fax machines, video conferencing equipment, and other end-user technologies.
Troubleshoot Windows operating systems, Microsoft 365 applications, and business-related software.
Perform Move, Add, and Change (MAC) activities to support organizational needs.
Conduct proactive customer rounding to identify and resolve recurring technical issues.
Maintain and meet established service level agreements (SLAs) for incidents, requests, and project work.
Support medium-scale IT projects, deployments, upgrades, and hardware refresh initiatives.
Maintain accurate asset inventory records and document hardware assignments and transfers.
Provide onsite escalation support for complex technical issues.
Assist Biomedical and Engineering teams with troubleshooting network-connected devices.
Document solutions and contribute to knowledge management practices.
Mentor and assist junior technical staff when needed.
Deliver exceptional customer service to employees, patients, and visitors.
Additional Skills & Qualifications
Candidates with industry-recognized IT certifications are highly encouraged to apply. Preferred certifications include:
CompTIA A+ Certification (strongly preferred)
CompTIA Network+
CompTIA Security+
HDI Desktop Support Technician (HDI-DST)
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $27.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Jul 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.