ITSM Engineer

We're looking for a Service Desk Lead to support the DFC. This position will be located in Washington DC, and will be onsite. Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant service delivery across an enterprise IT environment. This role provides oversight of all ITSM functions in ServiceNow, supports government stakeholders during major incidents, an

GovCIO is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position. Responsibilities Responsibilities: Design scalable ServiceNow solutions aligned to enterprise architecture goals Lead implem

GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Serve as the technical lead and subject matter expert for the ServiceNow pla

GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our U Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of wor