Technical Program Manager / Technical Program Lead
Contract – multi-year contract with extension every 6 months
Location: Downtown Toronto
Role Summary
We are seeking an experienced Technical Program Manager / Technical Program Lead to drive the integration of StoneCastle capabilities into the Fiserv ecosystem. The successful candidate will lead complex cross-functional initiatives spanning deposit products, core banking platforms, APIs, data integrations, cloud technologies, and regulated financial services platforms.
The role will serve as the primary coordination point between Product, Engineering, Architecture, Operations, Compliance, Finxact, SC Trust, INDX, and external banking partners to ensure successful delivery of strategic integration initiatives. The programme includes enabling insured deposit products, merchant savings solutions, payment integrations, digital asset-related capabilities, and enterprise platform modernisation efforts
Key Responsibilities
Program Leadership
Lead end-to-end delivery of StoneCastle integration initiatives across multiple business and technology workstreams.
Establish programme governance, delivery plans, RAID logs, dependency management, and executive reporting.
Coordinate delivery activities across Product, Engineering, Operations, Architecture, Security, Compliance, and vendor teams.
Drive programme execution from initiation through production deployment and post-launch support.
Technical Delivery Management
Partner with engineering teams to design and deliver integrations involving:
o Core banking platform
o Customer portals and APIs
o Trust systems
o Deposit Network services
o Merchant and payment platforms
o External banking partners and service providers
Manage API, data, cloud, and operational integration workstreams.
Facilitate technical design reviews and architecture discussions.
Identify and remove delivery blockers across teams.
Stakeholder Management
Act as the primary liaison between business stakeholders and technical teams.
Communicate programme status, risks, decisions, and milestones to leadership.
Drive consensus across competing priorities and stakeholders.
Support integration activities involving acquired businesses and strategic partnerships.
Risk & Compliance Management
Ensure delivery aligns with security, regulatory, and operational requirements.
Partner with Risk, Compliance, and Information Security teams throughout programme execution.
Drive readiness activities including operational procedures, support models, business continuity, and production governance.
Planning & Execution
Develop and maintain:
Integrated project plans
Release schedules
Milestone tracking
Resource forecasting
Executive dashboards
Manage dependencies across multiple programmes and vendor organisations.
Drive issue resolution and escalation management.
Required Qualifications
Experience
8+ years of experience delivering large-scale technology programmes.
5+ years of experience managing cash management, complex financial services, banking, fintech, or payments initiatives.
Experience leading enterprise integration, platform modernisation, or acquisition integration programmes.
Experience with cash management, digital assets and stablecoin
Demonstrated success managing cross-functional delivery teams.
Technical Knowledge
Strong understanding of:
API-based integrations
Cloud-native architectures (AWS preferred)
Microservices and distributed systems
Core banking or financial platforms
Payment processing and money movement
Data integration and reconciliation processes
Security and regulatory requirements in financial services
Preferred Qualifications
PMP, PgMP, Agile, Scrum, or SAFe certifications.
Prior experience with:
M&A integration programme experience
Experience working with modern banking cores.
Leadership Competencies
Excellent executive communication skills.
Strong technical acumen and problem-solving ability.
Ability to influence without direct authority.
Strong stakeholder management and negotiation skills.
Comfortable operating in fast-paced, highly regulated environments.
Ability to balance strategic planning with hands-on delivery execution.
Success Measures
The successful candidate will:
Deliver StoneCastle integration initiatives on schedule and within scope.
Establish effective governance across business and technology teams.
Successfully coordinate multiple concurrent integration workstreams.
Improve visibility, predictability, and execution quality across the StoneCastle integration programme.
Accelerate adoption of StoneCastle capabilities across the broader Fiserv ecosystem.
Ideal Candidate Profile: A hands-on Technical Program Manager with strong banking and fintech experience who can bridge strategy, architecture, engineering, operations and executive stakeholders while driving delivery of complex integration programmes.
