IT Helpdesk Team Lead

Franklin, TN, US • Posted 1 day ago • Updated 1 day ago
Contract W2
On-site
$20 - $23/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk

Summary

Job Title: IT Helpdesk Team Lead

Location: Franklin, TN (Onsite)

Duration: 12 months contract

Job Summary

We are seeking an experienced IT Helpdesk Team Leader to oversee daily helpdesk operations, support team performance, and ensure timely resolution of technical issues. This role combines strong technical expertise with leadership capabilities to drive service excellence.

Key Responsibilities

  • Supervise helpdesk agents, workflows, and day-to-day support activities
  • Act as the primary escalation point for complex or high-priority IT issues
  • Monitor ticket queues, email traffic, and escalations, ensuring SLA compliance
  • Collaborate with cross-functional teams to implement IT projects and resolve system issues
  • Provide guidance, coaching, and support to helpdesk staff

Required Skills & Qualifications

  • 3 5 years of experience in IT Helpdesk or NOC support roles
  • Strong hands-on experience with: Windows 11/Office 365/Active Directory (AD)/ServiceNow/Basic networking & IT infrastructure
  • Proven leadership and team management skills
  • Strong problem-solving and communication abilities
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: swapps
  • Position Id: 8917865
  • Posted 1 day ago
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